Thank you for visiting Ride The Waves. This Privacy Policy explains the manner in which we may collect, use and disclose personal information which you provide to us while using the Ride the Waves website (the “Site”) or certain services of our Ride the Waves facilities (the “Services”). By visiting this Site or otherwise providing us with your personal information by using our Services, you agree to be bound by the terms of this policy.

We want to assure you that Ride the Waves takes privacy matters very seriously and is committed to protecting your privacy. Therefore, we are providing this policy to explain our privacy practices and the choices you can make about the way your information is collected and used.

INFORMATION WE COLLECT

We collect personal information that you provide to us or that is otherwise provided to us on your behalf. You may choose to provide certain personal information in order to access or use certain features or services of the Site or the Services, such as making a purchase, joining one of our membership program, paying your membership fees, requesting information, providing us with information via text message or our mobile application, filling out an employment, entering a sweepstakes, logging into certain equipment consoles using your membership identification, or otherwise contacting us. We may also collect personal information from other sources such as:

  • Identifying information (such as name, phone number, e-mail address, mailing address, photograph, contact information, and billing information)
  • Protected classification characteristics under state or federal law (such as age and gender)
  • Commercial information (such as products and services purchased from us and partners, as well as your consumer preferences)
  • Biometric information (such as your physical characteristics or measurements)
  • Machine usage information
  • Account information such as user name, password, unique user ID, and communication preferences
  • Credit card or banking information
  • You can always choose not to provide certain information, but it may limit your ability to use a particular service or feature on the Site or the Services.

    Ride the Waves also collects information that is sent to us automatically by your web browser. The information we receive depends upon your browser’s settings. This information typically includes your computer’s IP address, the address of the web page you were visiting when you accessed our Site, the name of the operating system installed on your computer, the name and version of the browser you are using and the date and time of your visit. We use this information primarily to create statistics that help us improve our Site and make it more compatible with the technology used by our visitors. We may link this information with your personal information as we deem necessary for our business purposes. If criminal activity is suspected, we might share certain information with the appropriate investigative authorities. Such information may contain visitors’ IP addresses and other information which could be used to trace and identify individuals.

    So-called “cookies” and other similar technologies may be used on the Site and by third parties to collect information over time and across third party websites, to support the Site’s functionality and to improve user experience. You have the ability to set your browser to reject cookies. However, if you set your browser to reject cookies, it may affect or limit the use of certain features and functionality of this Site.

    HOW WE USE YOUR PERSONAL INFORMATION

    By providing your personal information to us, you are authorizing us to collect, use and disclose such information in the manner outlined in this policy.

    We may use your personal information for legitimate business purposes, including:

    You may stop receiving marketing communications from us at any time by:

    However, if you unsubscribe from our marketing communications, you will not automatically become unsubscribed from the marketing communications of the franchise owner of the Ride the Waves you joined or to which your e-mail address has been provided as set forth in this policy. In addition, you may continue to receive generic mailings addressed to "Resident" or the like. In order to discontinue generic mailings, you may contact your local post office.

    HOW WE SHARE PERSONAL INFORMATION

    Ride the Waves will only disclose, trade, rent, sell or otherwise transfer personally identifiable information for purposes set out herein, or as required or permitted by law. However, Ride the waves may freely disclose, sell, or transfer collected information that does not contain any personally identifiable information, such as aggregated workout data or club visitation trend data or analysis derived therefrom, for any legitimate business or marketing purpose.

    Below are categories of recipients with whom we may share your personal information:

    ACCESS TO YOUR PERSONAL INFORMATION

    You have a right to challenge the accuracy and completeness of your personal information and to have it corrected, as appropriate. To access or amend your personal information, please log in to your online account or at one of the Ride the Waves branches.

    You may also request access to your personal information and inquire about how that information has been used and disclosed, subject to certain exceptions prescribed by law. If your request for access is denied, we will notify you in writing of the reason for such denial. Please email privacy@comeridethewaves to inquire about the use of your personal information.

    PROCESSING AND STORAGE

    Your personal information may be processed and stored in the United States or another country. The governments, courts, law enforcement and regulatory agencies of that country in which your information is processed and stored may be able to demand disclosure of personal information pursuant to the laws of such country.

    SECURITY

    Security for all personal information is extremely important to us. We store your personal information securely and use encryption and/or other special procedures designed to protect the information we collect from loss, misuse, unauthorized access or disclosure, alteration or destruction. Unfortunately, no data transmission over the Internet can ever be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Ride the Waves cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

    THIRD PARTIES

    We may share your personal information with third parties as set forth in this policy. We may also provide links to other websites that are not affiliated with us. We do not have control over such third parties’ use and handling of your personal information and we are not responsible for their privacy procedures.

    USE OF THE SITE OR SERVICES BY MINORS

    This is a commercial website intended for use by individuals that are at least 18 years old. If you are less than 18 years old, you may not use the Site or the Services without prior permission and supervision of your legal guardians. Ride the Waves does not accept members under the age of 10 and does not knowingly collect information from anyone under the age of 10.

    INTERNATIONAL VISITORS

    For visitors using the Site or the Services from outside the United States, any data you provide will be transferred to the United States for use by Ride the Waves and/or its affiliates for any of the purposes described in this Policy. By using the Site or the Services you hereby expressly consent to such transfer of information or data to the United States.

    PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS
    PRIVACY RIGHTS FOR NEVADA RESIDENTS
    PRIVACY RIGHTS FOR EU RESIDENTS AND INDIVIDUALS LOCATED IN THE EU
    TERMS OF USE

    Your use of the Site or the Services and any issues relating to this policy are subject to Ride the Waves’ then-current Terms of Use, which are located on our Site.

    PRIVACY POLICY UPDATES

    We reserve the right to update or modify this policy at any time and from time to time without prior notice by posting a revised version of the policy on the Site. If we make material changes to this policy, we will notify you by means of a conspicuous notice on our homepage or direct communication to you via email or your account. Your use of the Site or any Ride the Waves facility following any revision to the policy constitutes your agreement that all personal information collected from or about you after the revised policy is posted will be subject to the terms and conditions of the revised policy. The date listed above indicates the most recent change or update to this policy.

    PRIVACY OFFICER CONTACT INFORMATION

    If you have any questions or concerns about our privacy practices, please feel free to contact our Privacy Officer at:

    Planet Fitness Headquarters

    Attn: Privacy Officer 401 east 162

    South Holland, IL 60473

    Email: privacy@comeridethewaves.com